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The University of Tennessee Medical Center Earns Highest Award for Performance and Quality

The Tennessee Center for Performance Excellence (TNCPE) announced that The University of Tennessee Medical Center has earned the prestigious TNCPE Excellence Award.

The medical center is the only organization to win the 2016 Excellence Award, the highest TNCPE level of recognition, and one of just 23 organizations to do so since the inception of the TNCPE program in 1993.

“The University of Tennessee Medical Center is committed to excellence and sustainability,” Gov. Bill Haslam said. “This award underscores the medical center’s efforts to continually serve its patients and community while performing as a leader in the health care industry.”

To earn the distinction, organizations must participate in a multi-step assessment and exhibit world-class processes that can serve as role models for other businesses, healthcare facilities and systems, and educational and governmental entities throughout the state. The TNCPE evaluation process utilizes the Baldrige Excellence Framework established by the national Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence.

“We share a unified goal at The University of Tennessee Medical Center to do our absolute best for our patients, their families and our community,” said Joe Landsman, President and CEO of The University of Tennessee Medical Center. “By following TNCPE and the Baldrige Excellence Framework and working incredibly hard to continually improve every aspect of what we do, we accomplish our goal. I thank our team members, physicians, board of directors, volunteers, affiliates, and partners for their unending dedication to our patients and for deservedly earning the TNCPE Excellence Award.”

The medical center previously received the TNCPE Achievement Award in 2012 and 2014 and is one of 19 Tennessee organizations to be honored with 2016 recognition by TNCPE at the annual Excellence in Tennessee Awards Banquet in March. During the event, in addition to the medical center’s Excellence Award, TNCPE will recognize two organizations with the Achievement Award; 13 will receive the Commitment Award; three will receive Interest recognition.

“This program helps organizations look at the big picture and continuously strive to implement the best practices in their industry,” said TNCPE president Katie Rawls. “But it’s not easy — if it were, every organization in the state would be participating. Our 2016 award winners are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best they can be.”

Read the full list of 2016 Award recipients

For more information about the Tennessee Center for Performance Excellence, contact Katie Rawls at the organization’s Nashville office at 800-453-6474. Visit for more information about the Baldrige Performance Excellence Program.

The mission of The University of Tennessee Medical Center, the region’s only hospital to achieve status as a Magnet recognized organization, is to serve through healing, education and discovery. UT Medical Center, a 609-bed, not-for-profit academic medical center, serves as a referral center for Eastern Tennessee, Southeast Kentucky and Western North Carolina. The medical center, the region’s only Level I Trauma Center, is one of the largest employers in Knoxville. For more information about The University of Tennessee Medical Center, visit online at

Posted December 5, 2016


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